Links

SLA

Evercloud API Service Level Agreement

Uptime (availability)

Evercloud endpoint availability is 99.95
We do not include periods of unavailability of endpoints caused by underlying network issues in calculation of availability.

Response time

Average response time is 50ms for basic API functionality. Analytics functionality response time varies.
Now when the API works on shared infrastructure. and some projects load it, others may be affected in some way and API may experience degradation.
We are constantly working on API quality and with time, will eliminate this issue.
If you want to have low response time you can purchase Dedicated Cloud.

Limits

There is a limit of 100 connections per second from 1 IP. No additional limit policy is introduced yet. Soon, we will introduce query cost based limit policy.

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